On Average, 92% of all our customer service calls are reconciled in the first call!
Customer Service
Smart Solutions cares about you. Since our inception we have been known for our first class customer service. When we say, first class customer service we mean business. No phone menus, no automated help systems, in fact if our phone rings four times, our president, will take you out for lunch (sorry to all those living outside of Bend Oregon – this is for the locals)! Find out more about Smart Solutions.
We stand by our products. We have never had to evoke our Satisfaction Guaranteed offering. Never-the-less, we believe in giving our clients a thirty-day grace period after their training so they can use their new website and content management system, insuring they are completely satisfied. If you are not completely satisfied, contact us within your thirty-day grace period and we will refund you your money in full.
If you've recently received an email account for your domain name from Smart Solutions, and need assistance configuring your mail software to work with it, see the walk throughs we have created for the most popular email clients, such as Outlook Express, Outlook, and Netscape Messenger 4.7. Additionally, we have created a step-by-step process for you to change your pre-assigned password, if you so desire.
Use this form to contact our Customer Service Team for technical support issues relating to website or e-mail services hosted by Smart Solutions.